TERMS AND CONDITIONS

Yorkshire Appetite Food Tours is the trading name of Kay Atkinson. By purchasing tour tickets from Yorkshire Appetite Food Tours and participating in their tours, you agree to the following terms and conditions and that on purchasing a ticket, you have read, understood and agreed to these terms and conditions and waiver.

Cancellation Policy: Tickets

You may cancel your place on the tour up to 48 hours before the start of the tour.  We may be able to offer alternative days to attend depending on availability.  If you have purchased extra tickets by mistake or bank error, we need to be notified within 24 hours of the purchased ticket to qualify for a refund. No refund will be issued on the day or after your tour. When we may be forced to cancel a tour due to not meeting the minimum number of 2 participants to conduct a tour, weather conditions or other circumstances, your ticket will be refunded in full.

Cancellation Policy: E-Certificates and Gift Vouchers

E-Certificates and Gift Vouchers can be cancelled within 14 days from the day after the day they are received by the person who purchased them (not the eventual recipient). Should the recipient use the voucher or certificate and book a tour within these 14 days, then this right to cancel is then terminated. Please refer to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2015.

Checking in:

During the automated purchase process with our third party booking system, you must review all booking details. These details are on the system and you can show the confirmation to your guide upon check in.

Arriving late:

Please note that tour guides are not allowed to wait for guests arriving late. Please make sure to make the necessary arrangements to arrive at least 5 minutes prior to the tour. We are on a tight schedule with all the venues we visit.

Please note that trains and other forms of transport can be delayed or cancelled. So please check before you travel to make sure your route will be free. We cannot be held responsible for delays from public transport or other delays in your travel time that may make you late for our tours.

Minimum participants:

Please note that we conduct the tours with a minimum of 2 people. If the minimum is not met, we may cancel the tour and give alternative days to attend and or refund the tickets.

Weather Conditions:

We conduct tours rain or shine. You are advised to carry an umbrella and dress appropriately for weather conditions. If the tour has started, and in the event of severe lightning, your tour guide will suspend the tour at his or her discretion. If tour was suspended, you will be reimbursed for partial or full price of ticket depending on the time the tour was suspended. If the tour is suspended at the beginning of the tour, you will receive full payment. If tour guide did not suspend the tour due to rain, you will not get reimbursed for the tickets. You are responsible for yourself and your own safety.

Dietary restrictions:

If you have any dietary restrictions: please contact Yorkshire Appetite Food Tours before booking to see if it is possible to accommodate. You will be asked if you have any such requirements during the booking process. If Yorkshire Appetite Food Tours will be unable to accommodate these on the on the tour, they will reimburse full

payment.

Yorkshire Appetite Food Tours is not responsible for the food or beverages consumed on its tours. It acts solely as an agent in arranging tours, venue visits and other services and does not assume liability for accidents, delays, injuries, loss or damage due to any act or default of restaurant or shop or its employees.

Right to distribute media:

You agree to grant the company an irrevocable royalty free worldwide license to use photos and videos taken on its food tours in which you may appear. The company has the right to reproduce, distribute, broadcast, exhibit, edit, digitize or in any other way use the Material by any means and in any form of media, whether existing now or created later, without restriction worldwide, by incorporating the Material into its website, catalogues, books, brochures,, magazines, or any other publications, or any informational , commercial, promotional or advertising material (henceforth known as the works) you agree that the company is an shall be the exclusive owner of all title, rights and interest in the material and the works , including copyright thereof.

Waiver

By virtue of purchasing tickets for and or participating in the tours offered by Yorkshire Appetite Food Tours, the participant understands that he/she understands the following:

The participant desired to participate in one of the tours.

The participant is in good health and suffers from no minor or serious injury , illness or disability that would make them especially susceptible to injury or disability while participating on the tour.

The participant fully comprehends and accepts all of the risks associated with his her participation in the tours including, without limitation, exposure to unfavourable weather conditions, food sickness, injuries, and death.

Participants who partake in alcohol accept responsibility for their own transportation to and from the tour, and acknowledge that they will not drive impaired in any way. Participants acknowledge that they are aware that to drink alcohol on the tour they must be 18 years of age.

SUSTAINABILITY

We encourage all our visitors to travel by public transport where possible.   Our confirmation emails point out the proximity of public transport to the start of the tours and that using public transport will reduce CO2 emissions, be more comfortable and enjoyable and in the long run be cheaper and more efficient.

The tours are walking tours therefore do not contribute to CO2 emissions or congestion on the roads of our destinations.  Our company has an ethos that promotes independent and  local businesses  Our core values underpin the promotion of, and support for, the local community, local food and produce.  We promote food which is produced and sourced locally and therefore has limited carbon footprint.   We have a vegan tour offering which supports more sustainable lifestyle choices which have lower impact on the environment.

We also promote the local community by recommending local events, businesses and attractions. We often provide prizes for raffles which support local charities such as St Michaels Hospice. 

PRIVACY POLICY

Privacy Policy

This privacy policy applies between you, the User of this Website and Yorkshire Appetite Food Tours, the owner and provider of this Website. Yorkshire Appetite Food Tours takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website. 

This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found above.

Please read this privacy policy carefully.

Definitions and Interpretation

1. In this privacy policy, the following definitions are used:

Data- collectively all information that you submit to Yorkshire Appetite Food Tours via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws.

Data Protection Laws:  any applicable law relating to the processing of personal data, including but not limited to the GDPR, and any national implementing and supplementary laws, regulations and secondary legislation.

GDPR: The UK General Protection Regulation;

Yorkshire Appetite Food Tours, we or us.Yorkshire Appetite Food Tours of 5 West Cliffe Corner, Harrogate, North Yorkshire HG2 0PJ 

User or you:  any third party that accesses the Website and is not either (i) employed by Yorkshire Appetite Food Tours and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Yorkshire Appetite Food Tours and accessing the Website in connection with the provision of such services; and the website that you are currently using, www.yorkshireappetite.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

In this privacy policy, unless the context requires a different interpretation:

1. The singular includes the plural and vice versa;
2. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
3. a reference to a person includes firms, companies, government entities, trusts and partnerships;
4. “including” is understood to mean “including without limitations”;
5. reference to any statutory provision includes any modification or amendment of it;
6. the headings and sub-headings do not form part of this privacy policy

Scope of this privacy policy

1. This privacy policy applies only to the actions of Yorkshire Appetite Food Tours and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website, but not limited to, any links we may provide to social media websites.
2. For purposes of the applicable Data Protection Laws, Yorkshire Appetite Food Tours is the "data controller". This means that Yorkshire Appetite Food Tours determines the purposes for which, and the manner in which, your data is processed.

Data Collected

We may collect the following Data, which includes personal Data, from you:

1. Name
2. Contact Information such as email addresses and telephone numbers;

in each case, in accordance with the privacy policy.

How we collect Data

We collect Data in the following ways:

- data is given to us by you and

-data is collected automatically

Data that is given to us by You

Yorkshire Appetite Food Tours will collect your Data in a number of ways, for example

-when you contact us through the website, by telephone, post, email or through any other means

-when you elect to receive marketing communications from us

-when you use our services

in each case, in accordance with this Privacy Policy

Data that is collected automatically

To the extent that you access the website, we will collect your Data automatically, for example

-we automatically collect some information about your visit to our webstie.  The information helps us to make improvements to website content and navigation, and includes your IP address, the date, times and frequency with which you access the website and the way you use and interact with its content.

Our Use of Data

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experiecne when using our Website.  Date may be used by us for the following reasons;

-internal record keeping

-transmission by email of marketing materials that may be of interest to you

in each case, in accordance with the Privacy Policy

We may use your Data for the above purposes if we deem it neessary to do so for your legitimate interests.  If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed 'your rights' below)

For the delivery of direct marketing via email, we will need your consent, whether via an opt in or a soft opt in;

-a soft opt in is a specific type of consent which applies when you have previously engaged with use (for example, you contact us for details about a particular product or service, and we are marketing similar products or services)

Under soft oft in consent, we take your consent as given unless you opt out

- for other types of emarketing, we are required to obtain your explicit consent, that is, you need to take positive and affirmative action when consenting, checking a tick box that we will provide

-if you are not satisfied with our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section below headed 'your rights'. 

Who we share Data with

We may share your Data with the following groups of people for the following reasons: our employees, agents and/or professional advisors and to inform guides of contact information.  In each case, in accordance with the Privacy Policy

Keeping Data Secure

Data security is of great importance to Yorkshire Appetite Food Tours and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.

If password access is required for certain parts of the Website, you are responsible for keeping this password confidential.

We endeavour to do our best to protect your personal Data. However, transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your Data transmitted to the Website.

If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this email address:  kay@yorkshireappetite.com

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identify theft, viruses and many other online problems, please visit getsafeonline.org.  Get Safe Online is supported by HM Government and leading businesses.

Data Retention

Unless a longer retention period is required or permitted by law, we will only hold onto your Data on our systems for the period necessary to fulfil the purposes outlined in this Privacy Policy or until you request that your Data be deleted.

Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes. 

Your Rights

You have the following rights in relation to your Data:

-Right to Access - the right to requestion a) copies of the information we hold about you at any time and b) that we modify, update or delete such information.  If we provide you with access to the information we hold about you, we will not charge you for this, unless your request if 'manifestly unfounded or excessive'. Where we are legally permitted to do so, we may refuse your request.  If we refuse your request, we will tell you the reasons why.

-Right to Correct - the right to have your Data rectified if it is inaccurate or incomplete

-Right to Erase - the right to request that we delete or remove your Data from our systems.

-Right to Restrict our use of your Data - the right to 'block' us from using your Data or limit the way in which we can use it

- Right to Data Portability - the right to request that we move, copy or transfer your Data.

-Right to Object - the right to object to our use of your Data including where we use it for our legitimate interests.

To make enquiries, exercise any of your rights set our above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us using this email address: kay@yorkshireappetite.com.

If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant Data Protection Authority.  For the UK, this is the Information Commissioners Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk

It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to other Websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control.

Yorkshire Appetite Food Tours may, from time to time, expand or reduce our business and this may involve the sale and/or transfer of control of all or part of Yorkshire Appetite Food Tours. Data provided by Users will, where it is relevant to any part of our business so be transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

We may also disclose Data to a prospective purchaser of our business or any part of it.

In the above instances, we will take steps with the aim of ensuring your privacy is protected.

General

You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This Agreement will be governed and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exlusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

Yorkshire Appetite Food Tours reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

You may contact Yorkshire Appetite Food Tours by email at kay@yorkshireappetite.com.

Attribution

This Privacy Policy was created using a document from Rocket Lawyer (https://www.rocketlawyer.co.uk)

Created on 26th March 2024.